Q1 What are your trading terms and payment terms?
- Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A (40-60 days) are also available.
- Lead time: Normally 20-25 days after deposit received. Rush orders can be accommodated with fast delivery.
- Sample policy: Samples are available for each model, typically ready in 7-15 days once payment received. Free samples are available.
- Shipping port: Shanghai / Nanjing, China.
- Discounts: We offer volume-based discounts for large orders.
Q2 How can my goods be delivered?
- Sea Freight: Rates will be updated once your target seaport destination is confirmed.
- Client-Designated Agent: Provide your forwarder's contact details, and our logistics team will coordinate delivery.
Q3 What services and guarantees do you offer?
- Prompt response: Inquiries are answered within 12 hours by experienced staff in fluent English.
- OEM & ODM solutions: Dedicated engineers provide customized racking structures and design drawings.
- Factory-direct competitive pricing without middleman margins.
- Two-year warranty covering free replacements for broken parts.
Q4 What is the step-by-step procedure to purchase?
The order sequence proceeds via: Design drawing confirmation → Quotation approval → Proforma Invoice (PI) issuance & confirmation → 30% deposit payment → Production manufacturing → Quality Control inspection → Final balance settlement → Shipment dispatch.
Q5 Does DONGJIAN have a Minimum Order Quantity (MOQ)?
No rigid MOQ limitation is imposed; however, larger order volumes optimize unit pricing. For standard items, we recommend ordering enough to fill at least one 20ft. container (approx. 15 tons) for optimal shipping cost-efficiency.
Q6 How are tooling and mold fees handled?
For products requiring custom tooling, mold costs are charged prior to opening new molds for the initial order. These fees are partially or fully refunded once cumulative order volumes reach the agreed threshold.