Q1 Does NEWTEK provide OEM, ODM, and custom manufacturing services?
Yes. NEWTEK provides OEM, ODM, and custom manufacturing services for warehouse racking, retail shelving, and metal fabrication products. Whether you have a complete technical drawing, a sample, or simply a product concept, our engineering team can help transform your ideas into manufacturable solutions and mass production products.
Q2 Can NEWTEK manufacture according to our drawings, specifications, or samples?
Absolutely. We regularly manufacture products based on customer drawings, technical specifications, samples, and project requirements. Our engineering team reviews every design to ensure manufacturability, structural integrity, and cost efficiency before production.
Q3 Can we request samples or prototypes before mass production?
Yes. Samples and prototypes can be provided for evaluation and approval before mass production. This allows customers to verify dimensions, functionality, quality, and overall product performance.
Q4 What information do you need to prepare an accurate quotation?
To provide an accurate quotation, we typically require product drawings, dimensions, load requirements, material specifications, quantities, destination country, and any special requirements. If drawings are unavailable, our engineering team can assist in developing a solution based on your concept or application needs.
Q5 What is your minimum order quantity (MOQ) and production lead times?
MOQ varies depending on the product type and project scope, offering flexible solutions for both development projects and production orders. Standard production lead times typically range from 10–25 days after order confirmation, depending on product complexity and volume.
Q6 What quality control procedures and after-sales support do you provide?
NEWTEK follows a strict 5-step quality control process covering raw materials, fabrication, welding, surface finishing, and dimensional inspection. Post-delivery, we offer comprehensive after-sales support including installation guidance, technical consultation, replacement parts, and ongoing engineering assistance.